Return Policy
Return Policy
At Eronvia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return process.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must include original packaging and tags
- Products must not show signs of wear, washing, or damage
How To Request A Return
To start a return, please contact us at:
Email: faye68986@outlook.com
Please include:
- Order number
- Product name
- Reason for return
- Photos (if the item is damaged or defective)
Our customer service team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning items.
Refund Process
Once your return has been received and inspected, we will send you a confirmation email.
Approved refunds will be processed to your original payment method within 5-10 business days.
Please note that your bank or payment provider may require additional processing time.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Used or damaged products
- Items without original packaging